CP Guragain

About CP Guragain

Highly motivated and results-driven IT professional specializing in Network and Cyber Security. With a bachelor’s degree in information technology and practical work experience, I possess a strong foundation in computer science principles and have over 3 years of experience. I am eager to apply my skills to new IT challenges as I advance my career.

CP Guragain
CP Guragain

Certified Cloud Professional

Parramatta, NSW, 2150 connect@cpguragain.com LinkedIn Profile
View Resume
Work Experience
Present
Jun 2025

Security Consultant

NCS Australia

Clients: Optus

Project: Microsoft Defender for Endpoint Implementation

  • Supporting the deployment of Microsoft Defender for Endpoint on Linux servers.
  • Collaborating with infrastructure and security teams for secure configuration and onboarding.
  • Developing and maintaining documentation and automation scripts for scalable implementation.
  • Performing health checks, validation, and troubleshooting of security agents.
  • Aligning implementation with security compliance and monitoring standards.
Mar 2025
Jan 2025

Security Operations Analyst

NCS Australia

Project: Internal Security - Data Protection

  • Implemented Microsoft Purview Data Loss Prevention (DLP) policies.
  • Classified and protected sensitive business data using Microsoft Information Protection.
  • Collaborated across teams to ensure secure data handling practices.
  • Reviewed and fine-tuned DLP rules to minimize false positives and meet business requirements.
  • Conducted user training and awareness on data protection compliance.
Dec 2024
Nov 2024

Associate Consultant

NCS Australia

Project: Internal IP Development

  • Collaborated with internal teams to build Intellectual Property (IP) based on prior client work.
  • Developed reusable PowerShell scripts and automation tools.
  • Built Power BI dashboards for visual reporting and analysis.
  • Created discovery and analysis scripts to standardize engagement processes.
  • Contributed to internal documentation for scalable project delivery models.
Oct 2024
Sep 2023

Migration Consultant

NCS Australia

Clients: Flight Centre Travel Group, DP World, NGM Group

Project Name: Tenant to Tenant Migrations (365 Tenants)

  • Successfully executing tenant-to-tenant migrations within Microsoft 365 environment.
  • Managing SharePoint, OneDrive, Exchange, and Teams data migration.
  • Providing project status reports to support informed decision-making to the project manager.
  • Resolving migration-related issues promptly, minimizing disruptions within the environment.
  • Utilizing migration tools like Fly Manager for automation to reduce the manual workload.
  • Using PowerShell scripts to extract data and information from different tenants.
  • Using PowerBI for data validation and performing analysis of data.
  • Successfully evaluated and performed thorough testing to ensure seamless user experience.
Sep 2023
Jul 2023

Service Desk Analyst

Eighty20 Solutions (an NCS company)

Client: Woolworths Group

Project Name: New Zealand Hypercare Support

  • Received, logged, and managed support requests from end users through Genesys IVR and ServiceNow. Classified and prioritized incidents based on severity and impact. Independently resolved Level 1 incidents and escalated complex issues to Level 2 support.
  • Provided first-line technical support for issues to over 22000 users across 700 different company-based web and mobile applications. Utilized knowledge bases and documentation for efficient troubleshooting.
  • Delivered excellent customer service with responsiveness and empathy. Communicated technical solutions clearly to non-technical users. Kept end-users informed about the status of their support requests.
  • Accurately documented support incidents in the ticketing system. Created and maintained knowledge base articles for scenarios-based solutions.
  • Monitored IT infrastructure for potential issues and escalated abnormalities.
  • Conducted one week training sessions to onboard and educate 4 new project team members during the project.
Jun 2023
Apr 2023

Deployment Technician

Eighty20 Solutions (an NCS company)

Client: Woolworths Group

Project Name: Life Cycle Management - Mobile and Laptops

  • Deployment of new devices (laptops and mobile devices) to over 2000 users.
  • Provide end-user support during the onboarding process.
  • Receive, install, and configure laptops based on Windows and macOS, and mobile devices based on Android and iOS.
  • Troubleshoot any technical issues related to the system operations and end-user support.
  • Communicate with users and coordinate with other IT resources accordingly.
  • Raise incidents using ServiceNow to higher support depending on the severity of the incident.
Feb 2023
Sep 2021

IT & Admin Support/Education Counsellor

SNS Migration & Education

  • Troubleshooting and maintaining computer systems running on both Windows and MacOS and managing Microsoft 365 Suite and workplace CRM software, including licensing and permissions management.
  • Resolving various issues related to network connectivity and onboarding of new devices.
  • Implementing new technologies and software solutions to improve business processes, resulting in increased efficiency and productivity.
  • Managing time effectively by prioritizing tasks according to their urgency and importance to ensure timely completion of assigned tasks.
  • Collaborating with the team to overcome challenges and deliver successful outcomes.
  • Provided personalized academic counseling to a diverse student population, assisting them in course selection, major choices, and career planning.
Education
May 2024
May 2023

The ACS Professional Year Program - ICT

QIBA Sydney Campus

  • Strong communication and interpersonal skills for effective interaction with technical and non-technical stakeholders.
  • Emphasis on teamwork, collaboration, and adaptability to diverse work environments.
  • Development of problem-solving and analytical thinking abilities for tackling complex IT challenges.
  • Understanding of project management principles and methodologies for successful project execution.
  • Focus on professional development, including resume writing, interview preparation, presentation skills, and networking abilities.
Dec 2022
Feb 2021

Bachelor of Information Technology (Cyber Security)

TAFE-NSW Meadowbank Campus

  • Pursued a degree in computer and network security.
  • Covered cryptography, network security, cloud computing, and secure programming topics.
  • Had the opportunity to specialize in areas such as wireless networks, data infrastructure engineering, and machine learning through elective courses.
  • Developed both theoretical knowledge and practical skills in the field of cyber security.
  • Completed two major industry-based projects as part of the degree program.
Dec 2020
Feb 2020

Advanced Diploma of Information Technology

TAFE-NSW Meadowbank Campus

  • Completed coursework in databases, programming, and cyber security.
  • Developed professional and communication skills for IT professionals.
  • Acquired knowledge in identifying and mitigating vulnerabilities in computer systems and networks.
  • Studied various types of cyber-attacks and techniques used by cybercriminals to exploit vulnerabilities in systems.
  • Learned about network security protocols and measures, including firewalls, intrusion detection systems, and access control.
  • Gained practical experience in using penetration testing tools to identify and exploit vulnerabilities in simulated environments.
  • Developed an understanding of legal and ethical considerations related to cyber security, including privacy laws and regulations.
Dec 2019
Jul 2019

Certificate III in Information, Digital Media, and Technology

TAFE-NSW Petersham Campus

  • Ability to work and communicate effectively in an ICT environment.
  • Proficiency in installing and optimizing operating system software.
  • Ability to troubleshoot ICT problems that can arise in daily work environments.
  • Understanding of the fundamentals of networking.
  • Experience building UI-friendly and functioning websites.
  • Proficiency in applying introductory programming techniques.
Licenses & Certifications

I hold several industry-recognized certifications that validate my expertise. For a detailed list and to view credentials, please visit my dedicated certifications page.

View All Certifications

Professional Affiliations: ACS Associate Member: 4367909

Skills & Abilities

Technical Skills:

  • Operating Systems: Windows, Linux, macOS
  • Networking: Troubleshooting, network setup, network security, firewalls, intrusion detection systems and access control
  • Virtualization: VMware ESXi
  • Cloud Technologies: AWS and Microsoft Azure
  • Software and Tools: Migration Tool – AvePoint Fly, Ticketing System – ServiceNow, IVR System – Genesys
  • Scripting and Programming: Python and PowerShell

Soft Skills:

  • Communication skills: Ability to communicate technical information to non-technical users clearly and concisely.
  • Problem-solving skills: Able to troubleshoot and resolve technical issues promptly and effectively.
  • Time management skills: Able to prioritize tasks and manage time effectively.
  • Customer service skills: Able to provide excellent customer service and client support.
  • Teamwork skills: Able to work well in a team environment and collaborate with colleagues.
  • Adaptability: Able to adapt to new technologies and processes quickly.
  • Documentation skills: Able to document technical processes and procedures clearly and accurately.
Activities & Interests
  • Keeping up to date with current trends and advancements in IT.
  • Engaging in sports activities
  • Listening to music
  • Reading books
  • Meeting new people